Category Archives: Humanitarian Tech

Using Crowd Computing to Analyze UAV Imagery for Search & Rescue Operations

My brother recently pointed me to this BBC News article on the use of drones for Search & Rescue missions in England’s Lake District, one of my favorite areas of the UK. The picture below is one I took during my most recent visit. In my earlier blog post on the use of UAVs for Search & Rescue operations, I noted that UAV imagery & video footage could be quickly analyzed using a microtasking platform (like MicroMappers, which we used following Typhoon Yolanda). As it turns out, an enterprising team at the University of Central Lancashire has been using microtasking as part of their UAV Search & Rescue exercises in the Lake District.

Lake District

Every year, the Patterdale Mountain Rescue Team assists hundreds of injured and missing persons in the North of the Lake District. “The average search takes several hours and can require a large team of volunteers to set out in often poor weather conditions.” So the University of Central Lancashire teamed up with the Mountain Rescue Team to demonstrate that UAV technology coupled with crowdsourcing can reduce the time it takes to locate and rescue individuals.

The project, called AeroSee Experiment, worked as follows. The Mountain Rescue service receives a simulated distress call. As they plan their Search & Rescue operation, the University team dispatches their UAV to begin the search. Using live video-streaming, the UAV automatically transmits pictures back to the team’s website where members of the public can tag pictures that members of the Mountain Rescue service should investigate further. These tagged pictures are then forwarded to “the Mountain Rescue Control Center for a final opinion and dispatch of search teams.” Click to enlarge the diagram below.

AeroSee

Members of the crowd would simply log on to the AeroSee website and begin tagging. Although the experiment is over, you can still do a Practice Run here. Below is a screenshot of the microtasking interface (click to enlarge). One picture at a time is displayed. If the picture displays potentially important clues, then the digital volunteer points to said area of the picture and types in why they believe the clue they’re pointing at might be important.

AeroSee MT2

The results were impressive. A total of 335 digital volunteers looked through 11,834 pictures and the “injured” walker (UAV image below) was found within 69 seconds of the picture being uploaded to microtasking website. The project team subsequently posted this public leaderboard to acknowledge all volunteers who participated, listing their scores and levels of accuracy for feedback purposes.

Aero MT3

Upon further review of the data and results, the project team concluded that the experiment was a success and that digital Search & Rescue volunteers were able to “home in on the location of our missing person before the drones had even landed!” The texts added to the tagged images were also very descriptive, which helped the team “locate the casualty very quickly from the more tentative tags on other images.”

If the area being surveyed during a Search & Rescue operation is fairly limited, then using the crowd to process UAV images is a quick and straightforward, especially if the crowd is relatively large. We have over 400 digital humanitarian volunteers signed up for MicroMappers (launched in November 2013) and hope to grow this to 1,000+ in 2014. But for much larger areas, like Kruger National Park, one would need far more volunteers. Kruger covers 7,523 square miles compared to the Lake District’s 885 square miles.

kruger-gate-sign

One answer to this need for more volunteers could be the good work that my colleagues over at Zooniverse are doing. Launched in February 2009, Zooniverse has a unique volunteer base of one million volunteers. Another solution is to use machine computing to prioritize the flights paths of UAVs in the first place, i.e., use advanced algorithms to considerably reduce the search area by ruling out areas that missing people or other objects of interest (like rhinos in Kruger) are highly unlikely to be based on weather, terrain, season and other data.

This is the area that my colleague Tom Snitch works in. As he noted in this recent interview (PDF), “We want to plan a flight path for the drone so that the number of unprotected animals is as small as possible.” To do this, he and his team use “exquisite mathematics and complex algorithms” to learn how “animals, rangers and poachers move through space and time.” In the case Search & Rescue, ruling out areas that are too steep and impossible for humans to climb or walk through could go a long way to reducing the search area not to mention the search time.

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See also:

  • Using UAVs for Search & Rescue [link]
  • MicroMappers: Microtasking for Disaster Response [link]
  • Results of MicroMappers Response to Typhoon Yolanda [link]
  • How UAVs are Making a Difference in Disaster Response [link]
  • Crowdsourcing Evaluation of Sandy Building Damage [link]

Rapid Disaster Damage Assessments: Reality Check

The Multi-Cluster/Sector Initial Rapid Assessment (MIRA) is the methodology used by UN agencies to assess and analyze humanitarian needs within two weeks of a sudden onset disaster. A detailed overview of the process, methodologies and tools behind MIRA is available here (PDF). These reports are particularly insightful when comparing them with the processes and methodologies used by digital humanitarians to carry out their rapid damage assessments (typically done within 48-72 hours of a disaster).

MIRA PH

Take the November 2013 MIRA report for Typhoon Haiyan in the Philippines. I am really impressed by how transparent the report is vis-à-vis the very real limitations behind the assessment. For example:

  • “The barangays [districts] surveyed do not constitute a represen-tative sample of affected areas. Results are skewed towards more heavily impacted municipalities [...].”
  • “Key informant interviews were predominantly held with baranguay captains or secretaries and they may or may not have included other informants including health workers, teachers, civil and worker group representatives among others.”
  • Barangay captains and local government staff often needed to make their best estimate on a number of questions and therefore there’s considerable risk of potential bias.”
  • Given the number of organizations involved, assessment teams were not trained in how to administrate the questionnaire and there may have been confusion on the use of terms or misrepresentation on the intent of the questions.”
  • “Only in a limited number of questions did the MIRA checklist contain before and after questions. Therefore to correctly interpret the information it would need to be cross-checked with available secondary data.”

In sum: The data collected was not representative; The process of selecting interviewees was biased given that said selection was based on a convenience sample; Interviewees had to estimate (guesstimate?) the answer for several questions, thus introducing additional bias in the data; Since assessment teams were not trained to administrate the questionnaire, this also introduces the problem of limited inter-coder reliability and thus limits the ability to compare survey results; The data still needs to be validated with secondary data.

I do not share the above to criticize, only to relay what the real world of rapid assessments resembles when you look “under the hood”. What is striking is how similar the above challenges are to the those that digital humanitarians have been facing when carrying out rapid damage assessments. And yet, I distinctly recall rather pointed criticisms leveled by professional humanitarians against groups using social media and crowdsourcing for humanitarian response back in 2010 & 2011. These criticisms dismissed social media reports as being unrepresentative, unreliable, fraught with selection bias, etc. (Some myopic criticisms continue to this day). I find it rather interesting that many of the shortcomings attributed to crowdsourcing social media reports are also true of traditional information collection methodologies like MIRA.

The fact is this: no data or methodology is perfect. The real world is messy, both off- and online. Being transparent about these limitations is important, especially for those who seek to combine both off- and online methodologies to create more robust and timely damage assessments.

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Using UAVs for Search & Rescue

UAVs (or drones) are starting to be used for search & rescue operations, such as in the Philippines following Typhoon Yolanda a few months ago. They are also used to find missing people in the US, which may explain why members of the North Texas Drone User Group (NTDUG) are organizing the (first ever?) Search & Rescue challenge in a few days. The purpose of this challenge is to 1) encourage members to build better drones and 2) simulate a real world positive application of civilian drones.

Drones for SA

Nine teams have signed up to compete in Saturday’s challenge, which will be held in a wheat field near Renaissance Fair in Waxahachie, Texas (satellite image below). The organizers have already sent these teams a simulated missing person’s report. This will include a mock photo, age, height, hair color, ethnicity, clothing and where/when this simulated lost person was last seen. Each drone must have a return to home function and failsafe as well as live video streaming.

Challenge location

When the challenge launches, each team will need to submit a flight plan to the contest’s organizers before being allowed to search for the missing items (at set times). An item is considered found when said item’s color or shape can be described and if the location of this item can be pointed to on a Google Map. These found objects then count as points. Points are also awarded for finding tracks made by humans or animals, for example. Points will be deducted for major crashes, for flying at an altitude above the 375 feet limit and risk disqualification for flying over people.

While I can’t make it to Waxahachie this weekend to observe the challenge first-hand, I’m thrilled that the DC Drones group (which I belong to), is preparing to host its own drones search & rescue challenge this Spring. So I hope to be closely involved with this event in the coming months.

Wildlife challenge

Although search & rescue is typically thought of as searching for people, UAVs are also beginning to appear in conversations about anti-poaching operations. At the most recent DC Drones MeetUp, we heard a presentation on the first ever Wildlife Conservation UAV Challenge (wcUAVc). The team has partnered with Krueger National Park to support their anti-poaching efforts in the face of skyrocketing Rhino poaching.

Rhino graph

The challenge is to “design low cost UAVs that can be deployed over the rugged terrain of Kruger, equipped with sensors able to detect and locate poachers, and communications able to relay accurate and timely intelligence to Park Rangers.” In addition, the UAVs will have to “collect RFID tag data throughout the sector; detect, classify, and tack all humans; regularly report on the location of all rhinos and humans; and receive commands to divert from general surveillance to support poacher engagement anywhere in the sector. They also need to be able to safely operate in same air space with manned helicopters, assisting special helicopter borne rangers engage poachers.” All this for under $3,000.

Why RFID tag data? Because rangers and tourists in Krueger National Park all carry RFID tags so they can be easily located. If a UAV automatically detects a group of humans moving through the bush and does not find an RFID signature for them, the UAV will automatically conclude that they may be poachers. When I spoke with one of the team members following the presentation, he noted that they were also interested in having UAVs automatically detect whether humans are carrying weapons. This is no small challenge, which explains why the total cash prize is $65,000 and an all-inclusive 10-day trip to Krueger National Park for the winning team.

I think it would be particularly powerful if the team could open up the raw footage for public analysis via microtasking, i.e., include a citizen science component to this challenge to engage and educate people from around the world about the plight of rhinos in South Africa. Participants would be asked to tag imagery that show rhinos and humans, for example. In so doing, they’d learn more about the problem, thus becoming better educated and possibly more engaged. Perhaps something along the lines of what we do for digital humanitarian response, as described here.

Drone Innovation Award

In any event, I’m a big proponent of using UAVs for positive social impact, which is precisely why I’m honored to be an advisor for the (first ever?) Drones Social Innovation Award. The award was set up by my colleague Timothy Reuter (founder of the the Drone User Group Network, DUGN). Timothy is also launching a startup, AirDroids, to further democratize the use of micro-copters. Unlike similar copters out there, these heavy-lift AirDroids are easier to use, cheaper and far more portable.

As more UAVs like AirDroids hit the market, we will undoubtedly see more and more aerial photo- and videography uploaded to sites like Flickr and YouTube. Like social media, I expect such user-generated imagery to become increasingly useful in humanitarian response operations. If users can simply slip their smartphones into their pocket UAV, they could provide valuable aerial footage for rapid disaster damage assessments purposes, for example. Why smart-phones? Because people already use their smartphones to snap pictures during disasters. In addition, relatively cheap hardware add-on’s can easily turn smartphones for LIDAR sensing and thermal imaging.

All this may eventually result in an overflow of potentially useful aerial imagery, which is where MicroMappers would come in. Digital volunteers could easily use MicroMappers to quickly tag UAV footage in support of humanitarian relief efforts. Of course, UAV footage from official sources will also continue to play a more important role in the future (as happened following Hurricane Sandy). But professional UAV teams are already outnumbered by DIY UAV users. They simply can’t be everywhere at the same time. But the crowd can. And in time, a bird’s eye view may become less important than a flock’s eye view, especially for search & rescue and rapid disaster assessments.

Bio

 See also:

  • How UAVs are Making a Difference in Disaster Response [link]
  • UN World Food Program to Use UAVs [link]
  • Drones for Human Rights: Brilliant or Foolish? [link]
  • The Use of Drones for Nonviolent Civil Resistance [link]

Yes, I’m Writing a Book (on Digital Humanitarians)

I recently signed a book deal with Taylor & Francis Press. The book, which is tentatively titled “Digital Humanitarians: How Big Data is Changing the Face of Disaster Response,” is slated to be published next year. The book will chart the rise of digital humanitarian response from the Haiti Earthquake to 2015, highlighting critical lessons learned and best practices. To this end, the book will draw on real-world examples of digital humanitarians in action to explain how they use new technologies and crowdsourcing to make sense of “Big (Crisis) Data”. In sum, the book will describe how digital humanitarians & humanitarian technologies are together reshaping the humanitarian space and what this means for the future of disaster response. The purpose of this book is to inspire and inform the next generation of (digital) humanitarians while serving as a guide for established humanitarian organizations & emergency management professionals who wish to take advantage of this transformation in humanitarian response.

2025

The book will thus consolidate critical lessons learned in digital humanitarian response (such as the verification of social media during crises) so that members of the public along with professionals in both international humanitarian response and domestic emergency management can improve their own relief efforts in the face of “Big Data” and rapidly evolving technologies. The book will also be of interest to academics and students who wish to better understand methodological issues around the use of social media and user-generated content for disaster response; or how technology is transforming collective action and how “Big Data” is disrupting humanitarian institutions, for example. Finally, this book will also speak to those who want to make a difference; to those who of you who may have little to no experience in humanitarian response but who still wish to help others affected during disasters—even if you happen to be thousands of miles away. You are the next wave of digital humanitarians and this book will explain how you can indeed make a difference.

The book will not be written in a technical or academic writing style. Instead, I’ll be using a more “storytelling” form of writing combined with a conversational tone. This approach is perfectly compatible with the clear documentation of critical lessons emerging from the rapidly evolving digital humanitarian space. This conversational writing style is not at odds with the need to explain the more technical insights being applied to develop next generation humanitarian technologies. Quite on the contrary, I’ll be using intuitive examples & metaphors to make the most technical details not only understandable but entertaining.

While this journey is just beginning, I’d like to express my sincere thanks to my mentors for their invaluable feedback on my book proposal. I’d also like to express my deep gratitude to my point of contact at Taylor & Francis Press for championing this book from the get-go. Last but certainly not least, I’d like to sincerely thank the Rockefeller Foundation for providing me with a residency fellowship this Spring in order to accelerate my writing.

I’ll be sure to provide an update when the publication date has been set. In the meantime, many thanks for being an iRevolution reader!

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The Best of iRevolution in 2013

iRevolution crossed the 1 million hits mark in 2013, so big thanks to iRevolution readers for spending time here during the past 12 months. This year also saw close to 150 new blog posts published on iRevolution. Here is a short selection of the Top 15 iRevolution posts of 2013:

How to Create Resilience Through Big Data
[Link]

Humanitarianism in the Network Age: Groundbreaking Study
[Link]

Opening Keynote Address at CrisisMappers 2013
[Link]

The Women of Crisis Mapping
[Link]

Data Protection Protocols for Crisis Mapping
[Link]

Launching: SMS Code of Conduct for Disaster Response
[Link]

MicroMappers: Microtasking for Disaster Response
[Link]

AIDR: Artificial Intelligence for Disaster Response
[Link]

Social Media, Disaster Response and the Streetlight Effect
[Link]

Why the Share Economy is Important for Disaster Response
[Link]

Automatically Identifying Fake Images on Twitter During Disasters
[Link]

Why Anonymity is Important for Truth & Trustworthiness Online
[Link]

How Crowdsourced Disaster Response Threatens Chinese Gov
[Link]

Seven Principles for Big Data and Resilience Projects
[Link]

#NoShare: A Personal Twist on Data Privacy
[Link]

I’ll be mostly offline until February 1st, 2014 to spend time with family & friends, and to get started on a new exciting & ambitious project. I’ll be making this project public in January via iRevolution, so stay tuned. In the meantime, wishing iRevolution readers a very Merry Happy Everything!

santahat

Video: Humanitarian Response in 2025

I gave a talk on “The future of Humanitarian Response” at UN OCHA’s Global Humanitarian Policy Forum (#aid2025) in New York yesterday. More here for context. A similar version of the talk is available in the video presentation below.

Some of the discussions that ensued during the Forum were frustrating albeit an important reality check. Some policy makers still think that disaster response is about them and their international humanitarian organizations. They are still under the impression that aid does not arrive until they arrive. And yet, empirical research in the disaster literature points to the fact that the vast majority of survivals during disasters is the result of local agency, not external intervention.

In my talk (and video above), I note that local communities will increasingly become tech-enabled first responders, thus taking pressure off the international humanitarian system. These tech savvy local communities already exit. And they already respond to both “natural” (and manmade) disasters as noted in my talk vis-a-vis the information products produced by tech-savvy local Filipino groups. So my point about the rise of tech-enabled self-help was a more diplomatic way of conveying to traditional humanitarian groups that humanitarian response in 2025 will continue to happen with or without them; and perhaps increasingly without them.

This explains why I see OCHA’s Information Management (IM) Team increasingly taking on the role of “Information DJ”, mixing both formal and informal data sources for the purposes of both formal and informal humanitarian response. But OCHA will certainly not be the only DJ in town nor will they be invited to play at all “info events”. So the earlier they learn how to create relevant info mixes, the more likely they’ll still be DJ’ing in 2025.

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How UAVs Are Making a Difference in Disaster Response

I visited the University of Torino in 2007 to speak with the team developing UAVs for the World Food Program. Since then, I’ve bought and tested two small UAVs of my own so I can use this new technology to capture aerial imagery during disasters; like the footage below from the Philippines.

UAVs, or drones, have a very strong military connotation for many of us. But so did space satellites before Google Earth brought satellite imagery into our homes and changed our perceptions of said technology. So it stands to reason that UAVs and aerial imagery will follow suit. This explains why I’m a proponent of the Drone Social Innovation Award, which seeks to promote the use of civilian drone technology for the benefit of humanity. I’m on the panel of judges for this award, which is why I reached out to DanOffice IT, a Swiss-based company that deployed two drones in response to Typhoon Yolanda in the Philippines. The drones in question are Huginn X1′s, which have a flight time of 25 minutes with a range of 2 kilometers and maximum altitude of 150 meters.

HUGINN X1

I recently spoke with one of the Huginn pilots who was in Tacloban. He flew the drone to survey shelter damage, identify blocked roads and search for bodies in the debris (using thermal imaging cameras mounted on the drone for the latter). The imagery captured also helped to identify appropriate locations to set up camp. When I asked the pilot whether he was surprised by anything during the operation, he noted that road-clearance support was not a use-case he had expected. I’ll be meeting with him in Switzerland in the next few weeks to test-fly a Huginn and explore possible partnerships.

I’d like to see closer collaboration between the Digital Humanitarian Network (DHN) and groups like DanOffice, for example. Providing DHN-member Humanitarian OpenStreetMap (HOTosm) with up-to-date aerial imagery during disasters would be a major win. This was the concept behind OpenAerialMap, which was first discussed back in 2007. While the initiative has yet to formally launch, PIX4D is a platform that “converts thousands of aerial images, taken by lightweight UAV or aircraft into geo-referenced 2D mosaics and 3D surface models and point clouds.”

Drone Adventures

This platform was used in Haiti with the above drones. The International Organization for Migration (IOM) partnered with Drone Adventures to map over 40 square kilometers of dense urban territory including several shantytowns in Port-au-Prince, which was “used to count the number of tents and organize a ‘door-to-door’ census of the population, the first step in identifying aid requirements and organizing more permanent infrastructure.” This approach could also be applied to IDP and refugee camps in the immediate aftermath of a sudden-onset disaster. All the data generated by Drone Adventures was made freely available through OpenStreetMap.

If you’re interested in giving “drones for social good” a try, I recommend looking at the DJI Phantom and the AR.Drone Parrot. These are priced between $300- $600, which beats the $50,000 price tag of the Huginn X1.

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Humanitarian Response in 2025

I’ve been invited to give a “very provocative talk” on what humanitarian response will look like in 2025 for the annual Global Policy Forum organized by the UN Office for the Coordination of Humanitarian Affairs (OCHA) in New York. I first explored this question in early 2012 and my colleague Andrej Verity recently wrote up this intriguing piece on the topic, which I highly recommend; intriguing because he focuses a lot on the future of the pre-deployment process, which is often overlooked.

2025

I only have 7 minutes to give my talk so am thinking of leading with one or two of the following ideas−but I’m very interested in getting feedback from iRevolution readers and welcome additional ideas about what 2025 might look like for OCHA.

•  Situational Awareness: damage & needs assessments are instantaneous and 3D Crisis Maps are updated in real-time along with 3W’s information. Global communication networks are now hyper resilient, thus enabling uninterrupted communications after major disasters. More than 90% of the world’s population generates a readable, geo-referenced and multimedia digital footprint, which is used to augment 3D situational awareness; Fully 100% of all news media and citizen journalism content is now on the web and automatically translated & analyzed every second; high-resolution satellite and aerial imagery for 90% of the planet is updated and automatically analyzed every minute; Billions of physical sensors provide feedback loops on transportation, infrastructure, public health, weather-related and environmental dynamics in real-time. Big Data Analytics & advances in predictive modeling enables situational awareness to be predicted, allowing for IDP/refugee flows and disease outbreaks to be anticipated well ahead of any displacement.

•  Operational Response: disaster response is predominately driven by local communities. The real first responders, after all, have always been the disaster-affected communities. In 2025, this grassroots response is highly networked and hyper-tech enabled, thus significantly accelerating and improving the efficiency of self-help and mutual-aid. The Digital Humanitarian Network (DHN) is no longer a purely virtual network and has local chapters (with flocks of UAVs) in over 100 countries that each contribute to local response efforts. Meanwhile, close to 90% of the world’s population has an augmented-reality Personal Context Assistant (PCA), a wearable device that provides hyper-customized information (drawn in part from Quantified Self data) on urgent needs, available resources and logistics. National humanitarian response organizations have largely replaced the need for external assistance and coordination save for extreme events. International humanitarian organizations increasingly play a financial, certification and accountability role.

•  Early Recovery: There are more 3D printers than 2D printers in 2025. The former are extensively used for rapid reconstruction and post-disaster resilient development using local resources and materials. Mobile-money is automatically disbursed to enable this recovery based on personal insurance & real-time needs assessments. In addition, the Share Economy is truly global, which means that communication, transportation, accommodation and related local services are all readily available in the vast majority of urban areas. During disasters, Share Economy companies play an active role by offering free use of their platforms.

•  Data Access & Privacy: Telecommunications companies, satellite imagery firms and large technology & social media companies have all signed up to the International Data Philanthropy Charter, enabling them to share anonymized emergency data (albeit temporarily) that is directly relevant for humanitarian response. User-generated content is owned by the user who can limit the use of this data along the lines of the Open Paths model.

If you feel like this future is a little too rosy, that’s because I’m thinking of presenting two versions of the future, one that is optimistic and the other less so. The latter would be a world riddled with ad hoc decision-making based on very subjective damage & needs-assessments, highly restrictive data-sharing licenses and even the continued use of PDFs for data dissemination. This less-than pleasant world would also be plagued by data privacy, protection and security challenges. A new digital volunteer group called “Black Hat Humanitarians” rises to prominence and has little patience for humanitarian principles or codes of conduct. In this future world, digital data is collected and shared with no concern for informed consent. In addition, the vast majority of data relevant for saving lives in humanitarian crises remains highly proprietary. Meanwhile, open data that is publicly shared during disasters is used by tech-savvy criminals to further their own ends.

These two future worlds may be extremes but whether we lean towards one or the other will depend in part on enlightened leadership and policymaking. What do you think humanitarian response will look like in 2025? Where am I off and/or making unfounded assumptions? What aspects of the pictures I’m painting are more likely to become reality? What am I completely missing?

Update: Video of presentation available here.

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Combining Radio, SMS and Advanced Computing for Disaster Response

I’m headed to the Philippines this week to collaborate with the UN Office for the Coordination of Humanitarian Affairs (OCHA) on humanitarian crowdsourcing and technology projects. I’ll be based in the OCHA Offices in Manila, working directly with colleagues Andrej Verity and Luis Hernando to support their efforts in response to Typhoon Yolanda. One project I’m exploring in this respect is a novel radio-SMS-computing initiative that my colleague Anahi Ayala (Internews) and I began drafting during ICCM 2013 in Nairobi last week. I’m sharing the approach here to solicit feedback before I land in Manila.

Screen Shot 2013-11-25 at 6.21.33 AM

The “Radio + SMS + Computing” project is firmly grounded in GSMA’s official Code of Conduct for the use of SMS in Disaster Response. I have also drawn on the Bellagio Big Data Principles when writing up the in’s and out’s of this initiative with Anahi. The project is first and foremost a radio-based initiative that seeks to answer the information needs of disaster-affected communities.

The project: Local radio stations in the Philippines would create and broadcast radio programs inviting local communities to serve as “community journalists” to describe how the Typhoon has impacted their communities. The radio stations would provide a free SMS short-code and invite said communities to text in their observations. Each radio station would include in their broadcast a unique 2-letter identifier and would ask those texting in to start their SMS with that identifier. They would also emphasize that text messages should not include any Personal Identifying Information (PII) and no location information either. Those messages that do include PII would be deleted.

Text messages sent to the SMS short code would be automatically triaged by radio station (using the 2-letter identifier) and forwarded to the respective radio stations via SMS. (At this point, few local radio stations have web access in the disaster-affected areas). These radio stations would be funded to create radio programs based on the SMS’s received. These programs would conclude by asking local communities to text in their information needs—again using the unique radio identifier as a prefix in the text messages. Radio stations would create follow-up programs to address the information needs texted in by local communities (“news you can use”). This could be replicated on a weekly basis and extended to the post-disaster reconstruction phase.

Yolanda destruction

In parallel, the text messages documenting the impact of the Typhoon at the community level would be categorized by Cluster—such as shelter, health, education, etc. Each classified SMS would then be forwarded to the appropriate Cluster Leads. This is where advanced computing comes in: the application of microtasking and machine learning. Trusted Filipino volunteers would be invited to tag each SMS by Cluster-category (and also translate relevant text messages into English). Once enough text messages have been tagged per category, the use of machine learning classifiers would enable the automatic classification of incoming SMS’s. As explained above, these classified SMS’s would then be automatically forwarded to a designated point of contact at each Cluster Agency.

This process would be repeated for SMS’s documenting the information needs of local communities. In other words, information needs would be classified by Cluster category and forwarded to Cluster Leads. The latter would share their responses to stated information needs with the radio stations who in turn would complement their broadcasts with the information provided by the humanitarian community, thus closing the feedback loop.

The radio-SMS project would be strictly opt-in. Radio programs would clearly state that the data sent in via SMS would be fully owned by local communities who could call in or text in at any time to have their SMS deleted. Phone numbers would only be shared with humanitarian organization if the individuals texting to radio stations consented (via SMS) to their numbers being shared. Inviting communities to act as “citizen journalists” rather than asking them to report their needs may help manage expectations. Radio stations can further manage these expectations during their programs by taking questions from listeners calling in. In addition, the project seeks to limit the number of SMS’s that communities have to send. The greater the amount of information solicited from disaster-affected communities, the more challenging managing expectations may be. The project also makes a point of focusing on local information needs as the primary entry point. Finally, the data collection limits the geographical resolution to the village level for the purposes of data privacy and protection.

AIDR logo

It remains to be seen whether this project gets funded, but I’d welcome any feedback iRevolution readers may have in any event since this approach could also be used in future disasters. In the meantime, my QCRI colleagues and I are looking to modify AIDR to automatically classify SMS’s (in addition to tweets). My UNICEF colleagues already expressed to me their need to automatically classify millions of text messages for their U-Report project, so I believe that many other humanitarian and development organizations will benefit from a free and open source platform for automatic SMS classification. At the technical level, this means adding “batch-processing” to AIDR’s current “streaming” feature. We hope to have an update on this in coming weeks. Note that a batch-processing feature will also allow users to upload their own datasets of tweets for automatic classification. 

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Opening Keynote Address at CrisisMappers 2013

Screen Shot 2013-11-18 at 1.58.07 AM

Welcome to Kenya, or as we say here, Karibu! This is a special ICCM for me. I grew up in Nairobi; in fact our school bus would pass right by the UN every day. So karibu, welcome to this beautiful country (and continent) that has taught me so much about life. Take “Crowdsourcing,” for example. Crowdsourcing is just a new term for the old African saying “It takes a village.” And it took some hard-working villagers to bring us all here. First, my outstanding organizing committee went way, way above and beyond to organize this village gathering. Second, our village of sponsors made it possible for us to invite you all to Nairobi for this Fifth Annual, International Conference of CrisisMappers (ICCM).

I see many new faces, which is really super, so by way of introduction, my name is Patrick and I develop free and open source next generation humanitarian technologies with an outstanding team of scientists at the Qatar Computing Research Institute (QCRI), one of this year’s co-sponsors.

We’ve already had an exciting two-days of pre-conference site visits with our friends from Sisi ni Amani and our co-host Spatial Collective. ICCM participants observed first-hand how GIS, mobile technology and communication projects operate in informal settlements, covering a wide range of topics that include governance, civic education and peacebuilding. In addition, our friend Heather Leson from the Open Knowledge Foundation (OKF) coordinated an excellent set of trainings at the iHub yesterday. So a big thank you to Heather, Sisi ni Amani and Spatial Collective for these outstanding pre-conference events.

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This is my 5th year giving opening remarks at ICCM, so some of you will know from previous years that I often take this moment to reflect on the past 12 months. But just reflecting on the past 12 days alone requires it’s own separate ICCM. I’m referring, of course, to the humanitarian and digital humanitarian response to the devastating Typhoon in the Philippines. This response, which is still ongoing, is unparalleled in terms of the level of collaboration between members of the Digital Humanitarian Network (DHN) and formal humanitarian organizations like UN OCHA and WFP. All of these organizations, both formal and digital, are also members of the CrisisMapper Network.

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The Digital Humanitarian Network, or DHN, serves as the official interface between formal humanitarian organizations and global networks of tech-savvy digital volunteers. These digital volunteers provide humanitarian organizations with the skill and surge capacity they often need to make timely sense of “Big (Crisis) Data” during major disasters. By Big Crisis Data, I mean social media content and satellite imagery, for example. This overflow of such information generated during disasters can be as paralyzing to humanitarian response as the absence of information. And making sense of this overflow in response to Yolanda has required all hands on deck—i.e., an unprecedented level of collaboration between many members of the DHN.

So I’d like to share with you 2 initial observations from this digital humanitarian response to Yolanda; just 2 points that may be signs of things to come. Local Digital Villages and World Wide (good) Will.

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First, there were numerous local digital humanitarians on the ground in the Philippines. These digitally-savvy Filipinos were rapidly self-organizing and launching crisis maps well before any of us outside the Philippines had time to blink. One such group is Rappler, for example.

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We (the DHN) reached out to them early on, sharing both our data and volunteers. Remember that “Crowdsourcing” is just a new word for the old African saying that “it takes a village…” and sometimes, it takes a digital village to support humanitarian efforts on the ground. And Rappler is hardly the only local digital community that mobilizing in response to Yolanda, there are dozens of digital villages spearheading similar initiatives across the country.

The rise of local digital villages means that the distant future (or maybe not too distant future) of humanitarian operations may become less about the formal “brick-and-mortar” humanitarian organizations and, yes, also less about the Digital Humanitarian Network. Disaster response is and has always have been about local communities self-organizing and now local digital communities self-organizing. The majority of lives saved during disasters is attributed to this local agency, not international, external relief. Furthermore, these local digital villages are increasingly the source of humanitarian innovation, so we should pay close attention; we have a lot to learn from these digital villages. Naturally, they too are learning a lot from us.

The second point that struck me occurred when the Standby Volunteer Task Force (SBTF) completed its deployment of MicroMappers on behalf of OCHA. The response from several SBTF volunteers was rather pointed—some were disappointed that the deployment had closed; others were downright upset. What happened next was very interesting; you see, these volunteers simply kept going, they used (hacked) the SBTF Skype Chat for Yolanda (which already had over 160 members) to self-organize and support other digital humanitarian efforts that were still ongoing. So the SBTF Team sent an email to it’s 1,000+ volunteers with the following subject header: “Closing Yolanda Deployment, Opening Other Opportunities!”

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The email provided a list of the most promising ongoing digital volunteer opportunities for the Typhoon response and encouraged volunteers to support whatever efforts they were most drawn to. This second reveals that a “World Wide (good) Will” exists. People care. This is good! Until recently, when disasters struck in faraway lands, we would watch the news on television wishing we could somehow help. That private wish—that innate human emotion—would perhaps translate into a donation. Today, not only can you donate cash to support those affected by disasters, you can also donate a few minutes of your time to support the relief efforts on the ground thanks to new humanitarian technologies and platforms. In other words, you, me, all of us can now translate our private wishes into direct, online public action, which can support those working in disaster-affected areas including local digital villages.

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This surge of World Wide (good) Will explains why SBTF volunteers wanted to continue volunteering for as long as they wished even if our formal digital humanitarian network had phased out operations. And this is beautiful. We should not seek to limit or control this global goodwill or play the professional versus amateur card too quickly. Besides, who are we kidding? We couldn’t control this flood of goodwill even if we wanted to. But, we can embrace this goodwill and channel it. People care, they want to offer their time to help others thousands of miles away. This is beautiful and the kind of world I want to live in. To paraphrase the philosopher Hannah Arendt, the greatest harm in the world is caused not by evil but apathy. So we should cherish the digital goodwill that springs during disasters. This spring is the digital equivalent of mutual aid, of self-help. The global village of digital Good Samaritans is growing.

At the same time, this goodwill, this precious human emotion and the precious time it freely offers can cause more harm than good if it is not channeled responsibly. When international volunteers poor into disaster areas wanting to help, their goodwill can have the opposite effect, especially when they are inexperienced. This is also true of digital volunteers flooding in to help online.

We in the CrisisMappers community have the luxury of having learned a lot about digital humanitarian response since the Haiti Earthquake; we have learned important lessons about data privacy and protection, codes of conduct, the critical information needs of humanitarian organizations and disaster-affected populations, standardizing operating procedures, and so on. Indeed we now (for the first time) have data protection protocols that address crowdsourcing, social media and digital volunteers thanks to our colleagues at the ICRC. We also have an official code of conduct on the use of SMS for disaster response thanks to our colleagues at GSMA. This year’s World Disaster Report (WDR 2013) also emphasizes the responsible use of next generation humanitarian technologies and the crisis data they manage.

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Now, this doesn’t mean that we the formal (digital) humanitarian sector have figured it all out—far from it. This simply means that we’ve learned a few important and difficult lessons along the way. Unlike newcomers to the digital humanitarian space, we have the benefit of several years of hard experience to draw on when deploying for disasters like Typhoon Yolanda. While sharing these lessons and disseminating them as widely as possible is obviously a must, it is simply not good enough. Guidebooks and guidelines just won’t cut it. We also need to channel the global spring of digital goodwill and distribute it to avoid  “flash floods” of goodwill. So what might these goodwill channels look like? Well they already exist in the form of the Digital Humanitarian Network—more specifically the members of the DHN.

These are the channels that focus digital goodwill in support of the humanitarian organizations that physically deploy to disasters. These channels operate using best practices, codes of conduct, protocols, etc., and can be held accountable. At the same time, however, these channels also block the upsurge of goodwill from new digital volunteers—those outside our digital villages. How? Our channels block this World Wide (good) Will by requiring technical expertise to engage with us and/or  by requiring an inordinate amount of time commitment. So we should not be surprised if the “World Wide (Good) Will” circumvents our channels altogether, and in so doing causes more harm than good during disasters. Our channels are blocking their engagement and preventing them from joining our digital villages. Clearly we need different channels to focus the World Wide (Good) Will.

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Our friends at Humanitarian OpenStreetMap already figured this out two years ago when they set up their microtasking server, making it easier for less tech-savvy volunteers to engage. We need to democratize our humanitarian technologies to responsibly channel the huge surplus global goodwill that exists online. This explains why my team and I at QCRI are developing MicroMappers and why we deployed the platform in response to OCHA’s request within hours of Typhoon Yolanda making landfall in the Philippines.

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This digital humanitarian operation was definitely far from perfect, but it was super simple to use and channeled 208 hours of global goodwill in just a matter days. Those are 208 hours that did not cause harm. We had volunteers from dozens of countries around the world and from all ages and walks of life offering their time on MicroMappers. OCHA, which had requested this support, channeled the resulting data to their teams on the ground in the Philippines.

These digital volunteers all cared and took the time to try and help others thousands of miles away. The same is true of the remarkable digital volunteers supporting the Humanitarian OpenStreetMap efforts. This is the kind of world I want to live in; the world in which humanitarian technologies harvest the global goodwill and channels it to make a difference to those affected by disasters.

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So these are two important trends I see moving forward, the rise of well-organized, local digital humanitarian groups, like Rappler, and the rise of World Wide (Good) Will. We must learn from the former, from the local digital villages, and when asked, we should support them as best we can. We should also channel, even amplify the World Wide (Good) Will by democratizing humanitarian technologies and embracing new ways to engage those who want to make a difference. Again, Crowdsourcing is simply a new term for the old African proverb, that it takes a village. Let us not close the doors to that village.

So on this note, I thank *you* for participating in ICCM and for being a global village that cares, both on and offline. Big thanks as well to our current team of sponsors for caring about this community and making sure that our village does continue to meet in person every year. And now for the next 3 days, we have an amazing line-up of speakers, panelists & technologies for you. So please use these days to plot, partner and disrupt. And always remember: be tough on ideas, but gentle on people.

Thanks again, and keep caring.